As a courtesy to our medical spa professionals, please provide a minimum of 24-hour notice should you need to cancel or reschedule an appointment. A credit card will need to be provided when making your appointment, and you may be charged a deposit/cancellation fee ranging from $50 to $200 for appointments canceled less than 24 hours in advance. The fee amount is dependent on the value and duration of the service booked: the higher the service value.
For certain premium injectable services lasting 1.5 hours or more, a deposit fee ranging from $150 to $200 is required at the time of booking to secure your appointment.
Note: Numbing time is not included in the appointment duration.
We cannot guarantee your appointment if you are more than 10 minutes late. It is our recommendation to arrive at least 15 minutes prior to your treatment time as our scheduling is designed to allow the correct amount of time needed to complete your experience. If you are running late, please call us so we may try to accommodate you, however we cannot guarantee the full length or guarantee of the service.
In-Store Service: Once an in-store service has been rendered, it is non-refundable. Due to the nature of our services, refunds are not available once the service has been completed.
Packages: A refund for a service package of multiple treatments is based on unused treatments. If you receive all treatments contracted herein, no refund is due, including in the event of an adverse reaction. All refund prorating will be based on unused treatments. If you request a refund within 30 days of executing this Agreement, you may choose a refund of cash or store credit. If you request a refund after 30 days of executing this Agreement, cost of services reverts to full pricing and a refund will be for store credit. Payments must be current to receive services. Store credit may be used for any Revive services, packages, or products. If a financing partner was utilized for the purchase of a package, refunds requested after 30 days will be subject to a 6% adjustment to account for the financing fees incurred by Revive at the time of the original transaction.
Products & Gift Cards: If you are not completely satisfied with your purchase, simply return the item in its original packaging within 14 days for store credit only. We do not accept returns of SkinMedica, Latisse, Upneeq or other prescription products. We do not accept returns on gift cards.
Gift cards do not expire in client’s account and can be used on any service, product, or package purchase. Gift cards cannot be used on any iThrive wellness services.
Click here to view the full terms and conditions of our privacy policy.
