As a courtesy to our medical spa professionals and other clients, please provide us with a minimum of 24-hour notice should you need to cancel or reschedule your appointment. For appointments cancelled with less than 24 hours’ notice, a cancellation fee ranging from $50 to $200 will be charged. The cancellation fee amount will depend on the value of the service booked – the higher the service value, the higher the cancellation fee.
A credit card must be provided on file when making your appointment. You will not be charged until the time of service, and you are free to use another form of payment at your appointment.
For certain premium services, a deposit may be required at the time of booking to secure your appointment.
Your electronic signature serves as written acknowledgement that if you fail to give a minimum of 24-hour notice of cancellation, you will be charged a $50 to $200 cancellation fee. This fee will be charged to the credit card on file.
We cannot guarantee your appointment if you are more than 10 minutes late. It is our recommendation to arrive at least 15 minutes prior to your treatment time as our scheduling is designed to allow the correct amount of time needed to complete your experience. If you are running late, please call us so we may try to accommodate you, however we cannot guarantee the full length or guarantee of the service.
In-Store Service: Once an in-store service has been rendered, it is non-refundable. Due to the nature of our services, refunds are not available once the service has started.
Packages: A refund for a package of multiple treatments is based on unused treatments. If you receive all treatments contracted herein, no refund is due, including in the event of an adverse reaction. All refund prorating will be based on unused treatments. If you request a refund within 30 days of executing this Agreement, you may choose a refund in either cash or store credit. If you request a refund after 30 days of executing this Agreement, the cost of services reverts to full pricing, and any refund will be provided as store credit. Payments must be current to receive services. Store credit may be used for any Revive services, packages, or products. If a financing partner was utilized for the purchase of a package, refunds requested after 30 days will be subject to a 6% adjustment to account for the financing fees incurred by Revive at the time of the original transaction.
Products & Gift Cards: If you are not completely satisfied with your purchase, simply return the item in its original packaging within 14 days for store credit only. We do not accept returns of SkinMedica, Latisse, Upneeq or other prescription products. We do not accept returns on gift cards.
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